Undergraduate Dissertation: Call Centre Questionnaire

Please enter your current job title

Question 1

Please indicate your gender ?

Male

Female

Question 2

Please specify your highest ranking qualification :

GCSE
A - LEVEL
GNVQ
Degree

Question 3

How long have you been working within the call centre sector 0-2 3-4 5+

Question 4

Please enter your employment type

Question 5

Have you received any formal training within the last 12 months ?

Question 6

Was any of this training specically relevant to your job role ?

Question 7

Do you feel you have received suffcient training to be effective in completing your job role ?

Question 8

How do you feel about your career propects within the call centre industy

Any further comments are welcome:

All information entered within this questionnaire will remain anonymous and will only be used within the context of my dissertation. It is also completely independent of the Wrekin Housing Trust.